![]() Insert the key or thumbtack into the hole on top of the battery compartment and press down firmly.A small allen or hex wrench may also work. To remove the battery cover, you’ll need either the battery cover key that came in the box with your Nest × Yale Lock or a thumbtack. When the lock is reset to factory defaults, all user passcodes including the master passcode are deleted and all programming features return to original default settings. If you're moving the lock to another door or home, you'll also need to do a factory reset. PLEASE NOTE: Resetting the keypad will wipe out all existing entry codes and they will need to be added back after the keypad is set up again.You may need to factory reset the Google Nest × Yale Lock to resolve some issues like an unresponsive keypad, connectivity issues, or a forgotten master passcode. This completes the steps needed to reset the keypad. Enter this code into the Keypad to reset the device.Once you select the disconnect option, you will be sent a 4 digit code to physically reset the keypad.Select the option to Disconnect the Keypad (note: must be within Bluetooth range).Open the Yale Home App and go to Keypad settings.If you do need to reset the keypad, do so through the Yale App: We try to avoid resetting the Keypad as this will reset all of the codes, but on occasion, a reset is necessary. If this does not work, the keypad must be reset. Once you have rebooted the lock, try the entry code again. To reboot the lock, remove one battery from the lock and replace it. If you find that the issue is the lock, try rebooting the lock first. A reset should fix this issue.īefore attempting a reset, ensure that you can connect the lock to the phone to make sure the issue isn’t with the lock. If the keypad buzzes twice after a code is entered and the door fails to unlock, this means the keypad is not communicating with the lock. Keypad entry codes must be between 4 and 6 digits. If the keypad buzzes once after the code is entered and the door fails to unlock, the code was entered incorrectly. Functionality is built into the Smart Keypad to help diagnose potential issues. If the door fails to unlock after you have typed your code into the Smart Keypad, pay attention to the number of buzzes. If you are unable to find your Keypad in the Yale Access App, it may need to be put in Setup Mode. Here you can find help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. Go to the Keypad Installation Guide and follow the steps under the "Set up in the App" section. If you are unable to find the keypad in your Yale Home App, you may need to set it up again. If the device still doesn't begin pulsating red, please reach out to your regional Customer Support office. If you tried the steps above and the device does not begin to slowly pulsate red, try removing and reinserting a battery, and then re-entering the reset code. If not, repeat the steps above to place the keypad in setup mode again. If the Yale Smart Keypad is pulsating red proceed with in-app setup instructions on your phone. Select Yes or No depending on what’s happening. The app will ask whether the Keypad is slowly pulsating red. Once you receive the reset code, push the logo button on the Smart Keypad. The actions above prompt the Yale Home App to send a reset code to your phone. Select Disconnect Keypad and then the blue DISCONNECT button.Select the Yale Smart Keypad to enter Keypad Settings. ![]() Open the Yale Home App and go to House Settings.Yale Access enabled Smart devices like Smart Locks)) associated with the Keypad to put the device in setup mode.įollow these steps to put your Keypad into setup mode: PLEASE NOTE: You need to be an Owner of the product (i.e. In order to complete these actions, you need to be within Bluetooth range of your keypad, and have your phone with the Yale Home App downloaded.
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